Terms of Use

Last updated: 30 September 2026

Welcome to House Clearance Newcastle.

These Terms of Use explain the conditions that apply when you use our website, request a quotation, contact us or book one of our clearance or removal services.

By using this website or agreeing to a booking, you confirm that you accept these terms. If you do not agree with them, please do not use our services.

1. About House Clearance Newcastle

House Clearance Newcastle provides property clearance and removal services across Newcastle upon Tyne and surrounding areas.

Our services may include:

• House clearance
• Probate clearance
• Bereavement clearance
• Hoarder clearance
• End of tenancy clearance
• Furniture removal
• Appliance removal
• Office clearance
• Garage clearance
• Loft clearance
• Rubbish removal
• Man and van services

Service availability may vary depending on the location, property, items involved and access requirements.

For enquiries, you can contact us at:

Telephone: 0191 260 0522
Email: info@houseclearancenewcastle.com

2. Using Our Website

You may use this website for lawful purposes, including:

• Learning about our services
• Requesting a quotation
• Contacting our team
• Reading information and guidance
• Making a service enquiry

You must not use the website in a way that:

• Breaks applicable law
• Attempts to damage or interfere with the website
• Introduces malicious software
• Attempts to gain unauthorised access to systems or data
• Uses website content fraudulently
• Misrepresents your identity or authority to make a booking

We may restrict access to the website where reasonably necessary for security, maintenance or misuse prevention.

3. Quotations

Prices provided by House Clearance Newcastle are based on the information available when the quotation is prepared.

To provide an accurate quotation, we may ask for:

• The property address or postcode
• Property type
• Photographs or videos
• Number of rooms
• Description of the contents
• Details of bulky or heavy items
• Parking information
• Stair or lift access
• Distance between the property and vehicle loading area
• Details of any unusual or restricted materials

A quotation may be provided from photographs or information supplied remotely. In some situations, an on-site assessment may be required.

Unless stated otherwise, a quotation is based only on the items and work described at the time it was issued.

4. Changes to the Quoted Work

The final cost may change if the actual work differs materially from the information originally supplied.

Examples include:

• Significantly more items than shown or described
• Additional rooms or storage areas requiring clearance
• Additional van loads
• Unexpectedly heavy items
• Restricted access not previously disclosed
• Additional dismantling
• Extra labour
• Specialist waste
• Items requiring additional disposal arrangements

Where possible, we will explain any additional cost before carrying out work outside the original quotation.

You are not obliged to accept additional work that has not been agreed.

5. Booking a Clearance

A booking is confirmed once we have agreed:

• The service required
• Property location
• Date or agreed attendance period
• Scope of work
• Quoted or estimated price
• Any relevant access arrangements

Depending on the job, we may also request photographs or additional information before confirming the booking.

Customers should ensure that the information provided is accurate.

6. Property Access

You are responsible for ensuring that our team can access the property at the agreed time.

This may include arranging:

• Keys
• Entry codes
• Parking
• Building access
• Gate access
• Lift access
• Permission from landlords, agents or building management where required

Please tell us in advance about narrow entrances, restricted parking, stairs, long carrying distances or other access difficulties.

Additional time or labour resulting from access conditions that were not previously disclosed may affect the cost.

7. Your Authority to Request a Clearance

By booking a service, you confirm that you are authorised to instruct us to remove the agreed items.

You may be:

• The property owner
• The tenant
• The landlord
• The executor or administrator of an estate
• An authorised family member
• A managing agent
• A business representative
• Another person with lawful authority

We may refuse to remove an item if there is reasonable doubt about ownership or authority.

8. Items That Must Remain

Customers are responsible for clearly identifying anything that must not be removed.

This is particularly important for:

• Personal documents
• Passports
• Legal papers
• Family photographs
• Jewellery
• Money
• Keys
• Medication
• Electronic devices
• Sentimental belongings
• Items belonging to another person
• Items included in a will or estate administration

Where possible, items being retained should be removed from the clearance area or clearly marked before work begins.

For probate and bereavement clearances, please provide clear instructions regarding belongings that must be preserved.

9. Valuable or Sentimental Items Found During a Clearance

Our team may occasionally discover documents, photographs, jewellery or other belongings while sorting a property.

Where an item appears important or valuable, we may place it aside for the customer where reasonably practicable.

However, customers should not rely on the clearance team to identify every valuable, personal or sentimental item.

Important belongings should be removed or identified before the clearance begins.

10. Waste and Responsible Disposal

We aim to handle unwanted materials responsibly and, where practical, separate suitable items for reuse, recycling or appropriate disposal.

Different materials may require different handling arrangements.

Waste carriers and businesses handling controlled waste in England are subject to legal duty-of-care requirements, and householders are also responsible for taking reasonable steps to ensure their household waste is transferred to an authorised person.

11. Items We May Not Accept

Certain materials may require specialist handling and may not be included in a standard clearance.

These can include:

• Asbestos
• Clinical or medical waste
• Chemicals
• Solvents
• Fuel
• Gas cylinders
• Certain paints
• Explosives
• Contaminated materials
• Hazardous liquids
• Industrial chemicals
• Other regulated or specialist waste

Please tell us before booking if you believe any potentially hazardous material is present.

We reserve the right to refuse any item that cannot legally or safely be transported or processed through the arrangements available to us.

12. Electrical Appliances

Electrical items such as:

• Fridges
• Freezers
• Washing machines
• Tumble dryers
• Cookers
• Televisions
• Computers
• Small electrical appliances

may require separate recycling or disposal arrangements.

Additional charges may apply to certain electrical appliances depending on their size, type and disposal requirements.

These should be disclosed when requesting your quotation.

13. Furniture Dismantling

Where necessary, furniture may be dismantled to allow safe removal from the property.

This can include:

• Wardrobes
• Beds
• Tables
• Shelving
• Desks
• Cabinets

Basic dismantling may be included within an agreed quotation where stated.

More complex dismantling or unusually large items may involve additional labour.

14. Parking and Additional Charges

Customers should tell us about parking restrictions before the booking.

Any parking charges, permits, congestion-related costs or other unavoidable access expenses may be added to the quotation where agreed or reasonably incurred in completing the booked work.

We will try to make such costs clear in advance whenever possible.

15. Delays

We aim to attend bookings at the agreed time or within the agreed arrival period.

However, delays may occasionally occur because of circumstances outside our reasonable control, including:

• Traffic
• Road closures
• Vehicle problems
• Severe weather
• Earlier jobs taking longer than reasonably expected
• Emergency circumstances

If a significant delay occurs, we will make reasonable efforts to contact you.

16. Customer Cancellations

If you need to cancel or rearrange your booking, please contact us as soon as possible.

Cancellation arrangements may depend on:

• When the booking was made
• When the service is due to take place
• Whether work has already started
• Whether specific costs have already been incurred

Where UK consumer cancellation rights apply to a distance or off-premises service contract, consumers will normally have a 14-day cancellation period from the date the contract is entered into.

If you specifically request that the service begins during that cancellation period, different rules may apply once work has started or been completed.

Nothing in these terms removes any statutory cancellation right available to you under applicable consumer law.

17. Cancellation by Us

We may cancel or postpone a booking where necessary because of:

• Unsafe working conditions
• Restricted or unavailable access
• Hazardous materials not disclosed beforehand
• Abusive or threatening behaviour
• Incorrect information that materially changes the work
• Vehicle or staffing problems
• Severe weather
• Circumstances outside our reasonable control

Where possible, we will contact you to discuss an alternative arrangement.

18. Payment

Payment arrangements will be explained when the service is booked or quoted.

Unless otherwise agreed, payment is due in accordance with the terms stated on the quotation or invoice.

Customers are responsible for checking the quoted amount and raising any questions before work begins.

Any additional charges must relate to additional work, costs or circumstances outside the original agreed scope.

19. Damage and Liability

Our team will take reasonable care while carrying out clearance and removal work.

Customers should tell us about:

• Fragile flooring
• Weak staircases
• Narrow access
• Existing damage
• Delicate fixtures
• Unusual property features

We are not responsible for pre-existing damage or for loss arising from inaccurate or incomplete information supplied by the customer.

Nothing in these terms excludes or restricts liability where doing so would be unlawful.

20. Customer Responsibilities

You agree to:

• Provide accurate information about the job
• Confirm that you have authority to instruct the clearance
• Identify anything that must remain
• Tell us about hazardous or unusual items
• Provide safe and reasonable access
• Disclose relevant parking or access restrictions
• Ensure children and pets are kept away from active working areas where necessary
• Follow reasonable safety instructions from our team

21. Photos and Videos

Customers may send photographs or videos to help us assess a clearance.

These may be used to:

• Prepare a quotation
• Assess access
• Estimate volume
• Identify equipment or staffing requirements
• Confirm the scope of work

We will handle personal information in accordance with our Privacy Policy.

We will not publish photographs of a customer’s property for marketing purposes without appropriate permission.

22. Website Information

We aim to keep the information on this website accurate and useful.

However, service descriptions, prices, availability and other information may change.

Guide prices shown on the website are not necessarily a final quotation.

A confirmed quotation or written agreement relating to your particular booking will take priority over general website information where there is a difference.

23. Third-Party Links

Our website may contain links to other websites.

These links are provided for convenience or additional information.

We are not responsible for the content, availability, security or privacy practices of websites operated by third parties.

24. Intellectual Property

Unless otherwise stated, the content of this website, including text, branding, layout, graphics and original images, belongs to House Clearance Newcastle or is used with permission.

You may view and print website content for personal use.

You must not reproduce, republish, sell or commercially distribute our content without permission.

25. Privacy

Information submitted through our website, contact forms, email or other communication channels is handled in accordance with our Privacy Policy.

Please read our Privacy Policy for information about how personal data is collected, used and protected.

26. Consumer Rights

Nothing in these Terms of Use affects your statutory rights as a consumer.

Services supplied to consumers must comply with applicable UK consumer protection law.

Where there is a conflict between these terms and a legal right that cannot lawfully be excluded, the legal right will apply.

27. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes to:

• Our services
• Business practices
• Website functionality
• Legal requirements
• Operational procedures

The latest version will be published on this page with an updated revision date.

28. Governing Law

These terms are governed by the laws of England and Wales.

Any dispute will be subject to the jurisdiction applicable under UK law and any mandatory consumer rights concerning where proceedings may be brought.

29. Contact Us

If you have a question about these terms or a clearance booking, please contact:

Telephone: 0191 260 0522
Email: info@houseclearancenewcastle.com